Content Assurance is Knowledge Management Insurance
What good is having access to volumes of information if you can never be sure whether its current, accurate and right for your needs? As we continue our series on the key principles of knowledge management we examine the concept of content assurance, its oft overlooked importance, and how we can improve it.
Redefining Accessibility for Knowledge Management
Accessibility can be redefined in knowledge management to address more than presentation of content by considering organisation, classification and management.